Phoenix transport ltd
Committed To Quality
We are approved transport contractors for Conwy & Denbighshire County Councils, operating all over North Wales and beyond. Our company is expanding and has an excellent reputation as a compliant operator. We are committed to offering a quality service and pay a lot of attention to the detail of every transport operation.
We currently operate a variety of vehicles from 8 to 16 Seat minibuses, including wheelchair accessible minibuses, constantly re investing in new vehicles, you can expect a modern comfortable vehicle when making a reservation with us.
Our fleet of young Vehicles are regularly inspected and maintained by our full time in house workshops, with inspection and maintenance intervals of 6 weeks for minibuses and 8 weeks for cars.
The dedication is recognised with perfect OCRS scores and 100% pass rate at 1st presentation for MOT.
We supply Vehicles with a driver for all sorts of occasions and Contracts.
For up to date information see our facebook page, no account necessary. www.facebook.com/phoenixtransport
General Winter Advice
Our policy & that of the local authority is;
If we did not take the passengers in the morning we are not responsible for getting them home, if you take your children to school please be aware that if conditions worsen and schools close we will NOT attempt to collect them for you when we did not take them.
Additional Company Policy;
We ask if you are unsure about the accessibility of your property you contact the driver or office to arrange a pick up point along the main road, drivers have telephone contact details for the majority of passengers, but there are still gaps in or office based lists, if you need to give us you details telephone numbers, please call the office. If you need your drivers contact details ask them for a “Contact Card” this will have a number for you to “Text” the driver directly.
As a guide to our company policy; all drivers have the ultimate safety of passengers in mind and will take decisions not to travel along certain area’s if the roads appear to be unsafe, In particular some roads may seem ok at the beginning but have points of no return and a driver knows these hazards better than us in the office, so we cannot always give guarantees of transport arriving in hazardous weather conditions. As soon as a driver tell us of a problem we try and get announcements via this site and Facebook. (Facebook is faster as we can post the information directly via mobile phones)
Overall Minibuses are not the best vehicles in the snow and ice, and getting stuck in narrow country lane’s with small passengers on board is a nightmare scenario, cars and 4X4 are much better and safer, so with good communications and planning we can minimise risk and avoid frustration. If you can think of a way to meet your driver at safer locations during inclement weather we really appreciate your forward thinking.
Paying a deposit
We are now able to take your minibus booking deposit over the phone.
You must have telephoned or had email confirmation of availability before paying a deposit.
If paying the £45 soiling fee please include the date of the journey.